There’s no question that contact centers are essential to customer communication and relationship management. But which type is best for your business? Cloud solutions are increasingly replacing traditional contact center operations that rely heavily on on-site infrastructure. By 2029, the cloud contact center market is projected to grow from $26.2 billion to $86.4 billion —...Read More
A traditional, on-premise contact center has been the go-to customer service solution for many organizations for years. When employees traveled to the office daily, it made sense to have all the hardware and infrastructure — including servers, networking equipment, databases, telephony systems, and applications — on-premises. But today, cloud technology offers numerous advantages over legacy systems, including...Read More
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