Customer experience (CX) is evolving rapidly, and businesses that fail to keep up risk losing customers to more innovative competitors. In a recent study, Metrigy and Webex surveyed hundreds of CX professionals in Europe and found a widening customer satisfaction gap between CX leaders — who embrace AI and digital transformation — and CX laggards,...Read More
Cisco Live 2025 EMEA kicks off this week in the canal-lined streets of Amsterdam, where we’ll come together to expand our horizons, develop a vision, foster community, share experiences, and immerse ourselves in the next wave of Cisco’s transformative technologies. To celebrate this event, we’re spotlighting three EMEA customers who are transforming employee and customer...Read More
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