AI is at an inflection point. Organizations are no longer just experimenting with AI; they are actively deploying it to drive real business outcomes. While some organizations are seeing tangible benefits, others are still facing challenges in navigating the complexities of AI implementation and adoption. The difference? Leaders in CX are approaching AI technology with...Read More
AI is Transforming Employee Experience—And We are Just Getting Started The workplace is undergoing a significant transformation unlike anything we have seen before. AI is ushering in a new era of productivity, where technology does not just support work—it actively enhances it. From intelligent automation to AI-driven insights, businesses are experiencing new levels of efficiency,...Read More
At Cisco Live Amsterdam, we’re excited to bring new innovations to the Webex Customer Experience portfolio, along with the general availability of the Cisco AI Assistant for Webex Contact Center. Today, it’s paramount to create exceptional experiences that make your customers feel valued in every interaction, every time. We have all had poor experiences that...Read More
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