Creating and delivering remarkable customer experiences (CX) with consistency is crucial to fostering strong relationships in today’s market, though many organizations struggle to keep pace with rising demands. Many of us know the frustration of reaching a dead end in customer service, with no option to reach an actual human representative. Traditional, rigid chatbots often...Read More

In the previous blogs we introduced the RTP format and how these packets are sent across real-world networks. However, when they are received it is not as simple as just feeding them into an appropriate decoder. In this blog entry, we will examine some key ways in which transmission can disorder packets, and some preprocessing...Read More

Without question, the contact center has become an integral part of the modern business. It’s where brands manage the customer experience—and through that, it’s how they compete in an increasingly consumer-first marketplace. Therefore, contact center technology is key to making the most of every customer interaction. The only problem? Not all contact center solutions are...Read More