Generative AI has redefined how we work, conduct business, and engage with the world. At Cisco, we have infused AI into the entire Webex ecosystem with one common AI Assistant...Weiterlesen
As we wrap up another year, on behalf of the Cisco Webex Customer Experience team, I want to extend my heartfelt thanks to our customers and partners for playing such...Weiterlesen
2024 has been a pivotal year for Webex, as we continued our commitment to connect people together, from everywhere, on any device by delivering smarter, more powerful experiences. This year,...Weiterlesen
$121.6 billion was lost in 2023 to retail theft—also known as shrinkage or shrink. When we say that Black Friday is a busy shopping day, shrinkage is the elephant in...Weiterlesen
It’s difficult to measure the true value of customer experience (CX), but many have tried. According to research by McKinsey, growth strategies that increase customer satisfaction by at least 20%...Weiterlesen
Every year, the International Day of Persons with Disabilities is celebrated on December 3rd and this year’s unique theme is “Amplifying the leadership of persons with disabilities for an inclusive...Weiterlesen
As the winter season sneaks in, many of us may find ourselves turning on the heating, layering up, and adjusting to those long, dark evenings. But don’t worry, Cisco devices...Weiterlesen
There’s no question that contact centers are essential to customer communication and relationship management. But which type is best for your business? Cloud solutions are increasingly replacing traditional contact center...Weiterlesen
A traditional, on-premise contact center has been the go-to customer service solution for many organizations for years. When employees traveled to the office daily, it made sense to have all...Weiterlesen
For many years, Microsoft Teams Rooms customers have had to choose between Android or Windows-based solutions for their meeting rooms. Customers and partners have shared that Android devices are well-suited...Weiterlesen
