We announced our industry-first Webex AI Codec last year and I am very excited to share that it is now generally available (GA), in the Webex app, enabling you to intelligently transform your audio experiences during calls and meetings.
Here at Webex, we continue to focus on creating exceptional experiences between employees and customers. Today, AI plays an important role in the way we collaborate and interact with each other, and our pervasive AI across the Webex Platform works silently in the background to improve communications, productivity and remove barriers whether collaborating internally or externally.
Even though the AI conversation feels new, we have been implementing AI into the entire Webex portfolio for the last decade. Webex has been at the forefront with AI innovations and is known for delivering industry-leading video and audio quality, starting with our award-winning background noise cancelation that enables you to work anywhere, without having to worry about crowded or loud environments. Since then, our commitment has continued to deliver other incredible innovations: Optimize for my Voice and for all Voices, enhancing the voice closest to the microphone, along with Audio Watermarking, HD Voice, and more.
As employees continue to embrace the hybrid workplace, often they work from mobile locations or on the go, which can result in poor audio quality, especially in challenging network conditions. When you’re on a call with someone, who is either driving or in an area with poor network conditions, we hear choppy audio and speech that is unintelligible. Current audio innovations and mitigation techniques, such as packet loss concealment, do not sufficiently address high packet loss scenarios.
Industry first Webex AI Codec: Experience next-level audio clarity
Now, Webex AI Codec addresses these scenarios with a single, end-to-end solution for speech enhancement and highly resilient communications, ensuring crystal clear audio anywhere, on any device, under any conditions. Webex AI Codec intelligently adjusts the bitrates and redundancies, when encoding audio packets – becoming an industry first innovation and providing a real differentiating experience for our users.
When experiencing poor network quality with over 30% packet loss, whether collaborating using the Webex App on your desktop or mobile, Webex AI Codec will be triggered automatically, ensuring that that you can hear and be heard clearly.
Audio continues to be one of the most important aspects of collaboration and contributes significantly to providing the best experience for employees and customers. With Webex AI Codec, we can deliver remarkable audio quality, even with poor network conditions, while using a fraction of the bandwidth. If you are ready to supercharge your audio experience with AI-powered innovations such as Webex AI Codec and more, I encourage you to join our upcoming webinar to learn more or reach out to our Sales team to discuss your specific needs.
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