Generative AI has redefined how we work, conduct business, and engage with the world. At Cisco, we have infused AI into the entire Webex ecosystem with one common AI Assistant that works in real time to power your workday. Today, it’s easier than ever to summon Cisco AI Assistant for Webex to transcribe and summarize...Read More
As we wrap up another year, on behalf of the Cisco Webex Customer Experience team, I want to extend my heartfelt thanks to our customers and partners for playing such a vital role in our success and growth. Your support and positive feedback has been instrumental in shaping our journey. 2024 has been an exciting...Read More
2024 has been a pivotal year for Webex, as we continued our commitment to connect people together, from everywhere, on any device by delivering smarter, more powerful experiences. This year, we achieved groundbreaking advancements and innovations that are driven by the needs of our customers and partners globally in every industry. Our customers continue to...Read More
$121.6 billion was lost in 2023 to retail theft—also known as shrinkage or shrink. When we say that Black Friday is a busy shopping day, shrinkage is the elephant in the room. It’s not just busy for employees and customers—it’s peak season for loss prevention personnel who investigate the many theft incidents that happen amidst...Read More
It’s difficult to measure the true value of customer experience (CX), but many have tried. According to research by McKinsey, growth strategies that increase customer satisfaction by at least 20% also lead to a 15-25% increase in cross-sell rates, a 5-10% boost to a company’s share of wallet (SOW), and a 20-30% increase in customer...Read More
Every year, the International Day of Persons with Disabilities is celebrated on December 3rd and this year’s unique theme is “Amplifying the leadership of persons with disabilities for an inclusive and sustainable future.” This theme recognizes the important role that people with disabilities play in creating a more inclusive and sustainable world for all. At...Read More
As the winter season sneaks in, many of us may find ourselves turning on the heating, layering up, and adjusting to those long, dark evenings. But don’t worry, Cisco devices running on RoomOS 11 are here to sprinkle some winter magic into your workday! This December, Cisco devices are unveiling a winter wonderland with our...Read More
There’s no question that contact centers are essential to customer communication and relationship management. But which type is best for your business? Cloud solutions are increasingly replacing traditional contact center operations that rely heavily on on-site infrastructure. By 2029, the cloud contact center market is projected to grow from $26.2 billion to $86.4 billion —...Read More
A traditional, on-premise contact center has been the go-to customer service solution for many organizations for years. When employees traveled to the office daily, it made sense to have all the hardware and infrastructure — including servers, networking equipment, databases, telephony systems, and applications — on-premises. But today, cloud technology offers numerous advantages over legacy systems, including...Read More
For many years, Microsoft Teams Rooms customers have had to choose between Android or Windows-based solutions for their meeting rooms. Customers and partners have shared that Android devices are well-suited for smaller spaces but may lack some of the capabilities required for larger venues. Conversely, they’ve noted that Windows devices provide the capabilities needed for...Read More
