The annual Webex Customer Awards at WebexOne is one of the most exciting times of the year because we get to do what we love most: celebrate our customers and all they have achieved! We are elated to reveal the distinguished finalists for the third annual Webex Customer Awards. The Webex Customer Awards honor the...Read More
Customer expectations and the way customers engage with businesses have forever changed. The new reality is that customers expect to interact with businesses via any digital channel, not just over the phone. And if they do pick up the phone to talk to your customer service team, they also expect you to know who they...Read More
Clear communication is crucial; poor call quality can quickly lead to frustrated employees and unhappy customers. That’s why Webex Calling is continually investing in the infrastructure and technology needed to deliver unmatched call quality. Today, let’s take a closer look at three key areas where Webex has made significant advancements to elevate your call experience:...Read More
Standard contact center metrics and key performance indicators (KPIs) help businesses track and measure the success of their customer experience—particularly as it relates to their call or contact centers. But which KPIs are the most valuable and relevant to your contact center operation? Which can help boost agent productivity and bottom-line performance? And, most importantly,...Read More
A (Re)introduction to AI and IoT Intros may not be necessary—you’ve likely already met. Artificial intelligence (AI) and the Internet of Things (IoT) are increasingly infused into our lives. In fact, the better these technologies work together, the less likely we are to think about how they interact. When things work, they just work (thanks,...Read More
Many business functions benefit from process optimization—and your contact center is no exception. Streamlining contact center workflows means less stress on your agents, faster resolutions for your customers, and more money in your pocket. Here, we’re talking all about contact center optimization including how to augment your processes, which KPIs to track, and more. Why...Read More
In today’s dynamic business landscape, it’s essential to provide exceptional customer experiences (CX) efficiently while alleviating the burden on agents. This requires the use of automation and related technologies to expedite and manage manual processes, ensuring they keep up with fast-changing customer expectations. Fortunately, business process automation offers a solution, particularly tools such as artificial...Read More
Sustainability and hybrid work goes together. Equipping your offices with beautifully designed Cisco devices allows you to bridge the distance between teams, leverage powerful data and insights, and infuse your workspaces with intelligence. It can also help you get closer to your sustainability goals. From circular design to active usage and optimization, all the way...Read More
We announced our industry-first Webex AI Codec last year and I am very excited to share that it is now generally available (GA), in the Webex app, enabling you to intelligently transform your audio experiences during calls and meetings. Here at Webex, we continue to focus on creating exceptional experiences between employees and customers. Today,...Read More
We announced our industry-first Webex AI Codec last year and I am very excited to share that it is now generally available (GA), in the Webex app, enabling you to intelligently transform your audio experiences during calls and meetings. Here at Webex, we continue to focus on creating exceptional experiences between employees and customers. Today,...Read More
