As the future of work continues to evolve, WebexOne 2024 provides essential insights and solutions to help businesses navigate the shifting landscape of hybrid work and employee collaboration. With employees splitting their time between the office, home, and remote locations, organizations must ensure seamless collaboration, reimagine workplace experiences, and enhance the overall employee experience. In...Read More
AI that lives up to the hype Last year, Webex introduced the AI Assistant and purpose-built tools that utilize Generative AI. These enable businesses to deliver next-generation experiences to their customers that take work and collaboration to new heights. We know that the early adopters of our AI assistant saw both realized and potential improvement...Read More
AI that lives up to the hype Last year, Webex introduced the AI Assistant and purpose-built tools that utilize Generative AI. These enable businesses to deliver next-generation experiences to their customers that take work and collaboration to new heights. We know that the early adopters of our AI assistant saw both realized and potential improvement...Read More
Exciting Announcements from Dreamforce24 (#DF24) This year’s Dreamforce24 (#DF24) in San Francisco is nothing short of spectacular! Among the many groundbreaking announcements, one of the most exciting highlights thus far was the unveiling of the enhanced collaboration between Webex by Cisco and Salesforce. Over 40,000 attendees from around the globe are gathered to see the...Read More
Webex Calling delivers enterprise-grade cloud calling to over 15 million users across 170+ countries around the world. To support our growing global installed base, we’re excited to announce the launch of a second calling data center in the UK. This expansion supports our enterprise customers and partners in the UK by providing improved service reliability,...Read More
The annual Webex Customer Awards at WebexOne is one of the most exciting times of the year because we get to do what we love most: celebrate our customers and all they have achieved! We are elated to reveal the distinguished finalists for the third annual Webex Customer Awards. The Webex Customer Awards honor the...Read More
Customer expectations and the way customers engage with businesses have forever changed. The new reality is that customers expect to interact with businesses via any digital channel, not just over the phone. And if they do pick up the phone to talk to your customer service team, they also expect you to know who they...Read More
Clear communication is crucial; poor call quality can quickly lead to frustrated employees and unhappy customers. That’s why Webex Calling is continually investing in the infrastructure and technology needed to deliver unmatched call quality. Today, let’s take a closer look at three key areas where Webex has made significant advancements to elevate your call experience:...Read More
Standard contact center metrics and key performance indicators (KPIs) help businesses track and measure the success of their customer experience—particularly as it relates to their call or contact centers. But which KPIs are the most valuable and relevant to your contact center operation? Which can help boost agent productivity and bottom-line performance? And, most importantly,...Read More
A (Re)introduction to AI and IoT Intros may not be necessary—you’ve likely already met. Artificial intelligence (AI) and the Internet of Things (IoT) are increasingly infused into our lives. In fact, the better these technologies work together, the less likely we are to think about how they interact. When things work, they just work (thanks,...Read More
