Many business functions benefit from process optimization—and your contact center is no exception. Streamlining contact center workflows means less stress on your agents, faster resolutions for your customers, and more money in your pocket. Here, we’re talking all about contact center optimization including how to augment your processes, which KPIs to track, and more. Why...Read More
In today’s dynamic business landscape, it’s essential to provide exceptional customer experiences (CX) efficiently while alleviating the burden on agents. This requires the use of automation and related technologies to expedite and manage manual processes, ensuring they keep up with fast-changing customer expectations. Fortunately, business process automation offers a solution, particularly tools such as artificial...Read More
Sustainability and hybrid work goes together. Equipping your offices with beautifully designed Cisco devices allows you to bridge the distance between teams, leverage powerful data and insights, and infuse your workspaces with intelligence. It can also help you get closer to your sustainability goals. From circular design to active usage and optimization, all the way...Read More
We announced our industry-first Webex AI Codec last year and I am very excited to share that it is now generally available (GA), in the Webex app, enabling you to intelligently transform your audio experiences during calls and meetings. Here at Webex, we continue to focus on creating exceptional experiences between employees and customers. Today,...Read More
We announced our industry-first Webex AI Codec last year and I am very excited to share that it is now generally available (GA), in the Webex app, enabling you to intelligently transform your audio experiences during calls and meetings. Here at Webex, we continue to focus on creating exceptional experiences between employees and customers. Today,...Read More
In today’s fast paced digital environment, customer expectations are at an all-time high. Customers demand seamless and consistent journeys across all channels, advanced personalization, fast issue resolution, and humanlike support for self-service experiences. According to PwC study (Experience is everything: Here’s how to get it right), one in three consumers say they will walk away...Read More
The traditional ways of working have been disrupted. Today’s business and IT leaders are not only coming to grips with a hybrid work environment, evolving customer expectations, and an utter lack of resources. They’re also trying to keep pace with rapid developments in AI and the largely unrealized benefits it promises. That’s why WebexOne was...Read More
We’re honored that CRN has awarded Webex Customer Experience Essentials with a 2024 Tech Innovator Award. The solution was recognized as a winner in the Unified Communications and Collaboration – SMB category. Webex Customer Experience Essentials provides businesses with a simple and cost-effective customer experience solution. It delivers an essential selection of contact center tools...Read More
In today’s rapidly evolving digital landscape, where customer expectations are higher than ever, innovation isn’t just a luxury – it’s a necessity! Recent research from Webex revealed that 95% of contact center leaders believe AI is critical for their strategy to enhance customer experiences. Here at Webex Contact Center by Cisco, we’ve been helping customers...Read More
In today’s fast-paced work environment, finding the right tools to host seamless and engaging events can be challenging. Whether you are managing in-person, hybrid, or virtual events, the need for a flexible and intuitive platform is crucial. At Webex, we understand this need and are dedicated to offering solutions that allow users to seamlessly connect,...Read More
