For 75 years, Amplifon has been committed to enhancing quality of life through technology and innovation, helping people rediscover the emotions of sound. In 2020, this mission expanded with the Amplifon Foundation—a nonprofit dedicated to fostering social inclusion and improving the lives of those at risk of marginalization. With a particular focus on the elderly,...Read More
Tired of searching for cables during your meetings? With Miracast® on Cisco RoomOS & Cisco MTR devices, you can wirelessly share your screen and transform any meeting room into a cable-free environment. Here’s everything you need to know to start sharing seamlessly. Why Choose Miracast? Cable-free: Eliminate meeting room’s cable clutter with Miracast and remove...Read More
Voice communication is mission critical, and businesses need a reliable, feature-rich, and scalable calling solution—without compromise. While Microsoft Teams is widely used for collaboration, Teams Phone lacks the enterprise-grade calling experience that businesses require. Cisco Call for Microsoft Teams bridges this gap. It delivers the full Webex Calling experience with proven 99.999% availability, AI-powered features,...Read More
Enterprise Connect 2025 confirmed that AI in collaboration is evolving from simple automation to AI that takes action. Cisco is leading with agentic AI—AI that anticipates needs, fulfills intent, and drives measurable business outcomes for our customers and partners. At this year’s event, we introduced new AI-powered innovations in Collaboration across the Webex Suite, Contact Center,...Read More
Cisco remains committed to providing an exceptional Microsoft Teams experience tailored to every customer’s unique preferences—whether your organization favors the rich Cisco Rooms experience with seamless Video Integration for Microsoft Teams (VIMT), or the comprehensive functionality offered by Microsoft Teams Rooms. This commitment drives ongoing innovation, resulting in significant advancements across both the Cisco Rooms...Read More
As a leading financial institution with an international remit, BBVA has exacting technology demands. The company employs approximately 6,000 people at its Ciudad BBVA headquarters complex in Madrid, with thousands more around the world. Connecting all these employees requires an advanced technology deployment. As it built out a new hybrid work culture following in the...Read More
Creating and delivering remarkable customer experiences (CX) with consistency is crucial to fostering strong relationships in today’s market, though many organizations struggle to keep pace with rising demands. Many of us know the frustration of reaching a dead end in customer service, with no option to reach an actual human representative. Traditional, rigid chatbots often...Read More
In the previous blogs we introduced the RTP format and how these packets are sent across real-world networks. However, when they are received it is not as simple as just feeding them into an appropriate decoder. In this blog entry, we will examine some key ways in which transmission can disorder packets, and some preprocessing...Read More
Local and regional branch offices are the frontline of your business and the face of your brand in the community. These offices face a unique challenge: they must quickly resolve customer issues and build strong relationships—all without dedicated contact center staff or tools. To redefine this experience, I’m excited to unveil Webex Calling Customer Assist....Read More
Without question, the contact center has become an integral part of the modern business. It’s where brands manage the customer experience—and through that, it’s how they compete in an increasingly consumer-first marketplace. Therefore, contact center technology is key to making the most of every customer interaction. The only problem? Not all contact center solutions are...Read More
