Without question, the contact center has become an integral part of the modern business. It’s where brands manage the customer experience—and through that, it’s how they compete in an increasingly consumer-first marketplace. Therefore, contact center technology is key to making the most of every customer interaction. The only problem? Not all contact center solutions are...Read More
In the world of music, “The Wrecking Crew” was an ensemble of talented yet uncredited musicians who shaped countless hits from the 1960s to the early 1970s. Despite their anonymity, their influence was immense, transforming the soundscape of popular music. Today, AI is positioned to have a similar transformative impact on the enterprise contact center,...Read More
AI is no longer a futuristic concept – it’s a game changer for businesses today. As businesses increasingly embrace AI, the results are clear: AI-driven solutions are transforming customer and employee experiences with faster service, improved collaboration, optimized workflows, and reduced costs. In a recent customer survey, Webex sought to understand how AI is reshaping...Read More
For more than a decade, the rhythm of how we work together has been the same: call, message, meet. This paradigm, a product of the convergence of workloads over IP, worked well for us—but also plateaued. We’ve had years of adding choices, channels, and devices, yet the underlying experience has been the same. The question...Read More
We’ve all been there in one way or another—the struggle to find an available space, double-booked rooms, workspaces occupied by ‘ghost’ meetings, and clunky room calendars. Fortunately, smart workplace technology comes to the rescue to make these workplace frustrations a thing of the past. The combined deployment of Cisco Room Navigator touch panels, the Cisco...Read More
Iberdrola is a Spanish energy global leader in renewable energies that has existed for over 180 years and focuses its efforts on providing renewable power to populations in numerous countries, spanning Europe as well as North and South America, Australia, Asia. The company employs over 40,000 people, with a push underway to hire 10,000 more....Read More
We came together at WebexOne 2024 in Fort Lauderdale to celebrate the achievements of 62 exceptional Webex Customer Award finalists and 18 winners, recognized for their unparallelled contributions to innovation. We’d like to take a moment to celebrate the achievements of five winners who are using Cisco devices and the Webex Suite to reimagine the...Read More
The Future of Collaboration is Coming – Are You Ready? Get ready to push the boundaries of what’s possible – WebexOne 2025 is officially on the horizon! This is more than an event; it’s a movement. A gathering of the boldest innovators, the brightest minds, and the most transformative technology in the industry. And this...Read More
The concept of an omnichannel experience is transforming businesses globally. But what exactly does omnichannel customer experience mean for your contact center? Omnichannel customer service is reshaping how companies engage with consumers. Implementing an effective omnichannel strategy requires the right contact center platform to ensure seamless interactions. This guide explores what omnichannel customer experience is,...Read More
Our Distance Zero Journey Takes Another Leap Forward A New Dimension in Collaboration The last month marked a significant milestone in our journey toward Distance Zero as we proudly announce the launch and availability of Cisco Spatial Meetings on Webex for Apple Vision Pro. This groundbreaking solution represents our continued commitment to eliminating the barriers that...Read More
