AI is Transforming Employee Experience—And We are Just Getting Started The workplace is undergoing a significant transformation unlike anything we have seen before. AI is ushering in a new era of productivity, where technology does not just support work—it actively enhances it. From intelligent automation to AI-driven insights, businesses are experiencing new levels of efficiency,...Read More
At Cisco Live Amsterdam, we’re excited to bring new innovations to the Webex Customer Experience portfolio, along with the general availability of the Cisco AI Assistant for Webex Contact Center. Today, it’s paramount to create exceptional experiences that make your customers feel valued in every interaction, every time. We have all had poor experiences that...Read More
Customer experience (CX) is evolving rapidly, and businesses that fail to keep up risk losing customers to more innovative competitors. In a recent study, Metrigy and Webex surveyed hundreds of CX professionals in Europe and found a widening customer satisfaction gap between CX leaders — who embrace AI and digital transformation — and CX laggards,...Read More
Cisco Live 2025 EMEA kicks off this week in the canal-lined streets of Amsterdam, where we’ll come together to expand our horizons, develop a vision, foster community, share experiences, and immerse ourselves in the next wave of Cisco’s transformative technologies. To celebrate this event, we’re spotlighting three EMEA customers who are transforming employee and customer...Read More
AI is no longer a distant future—it’s here, reshaping industries at a pace we never anticipated. Last month, an exclusive group of the world’s most influential leaders in AI, business, and academia gathered at the Cisco AI Summit to explore the opportunities, challenges, and future implications of this transformation. CEOs and executives from Cisco, Goldman...Read More
Artificial intelligence is no longer a futuristic concept—it’s a core part of how businesses operate today. From automating tedious tasks to enhancing decision-making, AI productivity tools have become essential for teams looking to work smarter, not harder. As we move through 2025, the landscape of AI-powered solutions continues to evolve, offering new ways to streamline...Read More
WebexOne 2024 in Fort Lauderdale was a grand celebration of bold ideas, significant victories, and bright outcomes. A key highlight was honoring 18 standout Webex Customer Award winners who have elevated innovation to new heights. As we transition into 2025, let’s take a moment to applaud their inspiring achievements and the transformative experiences they have...Read More
While human interaction is still an important part of any contact center operation, machine learning tech—like generative AI, conversational AI, virtual agents, intelligent chatbots, and other tools—has become increasingly popular and capable. Here, we discuss virtual agents in a contact center setting, including what they are, what they can do, and how you can streamline...Read More
We are delighted to share that G2.com selected Webex Events & Webinars as the number one best webinar software for 2025, ahead of Livestorm, Zoom Events and Webinars, Zoho Meeting, and other vendors. G2 is a leading platform for business software reviews. G2.com selected Webex Events and Webinars as their number one webinar software for...Read More
Whiteboarding is key to the creative process. The whiteboard in question can be literal, the kind you use dry-erase markers on, a blackboard, a sheet of paper, or a digital, online whiteboard. Whatever blank canvas you use to write and draw your ideas, the idea behind whiteboarding is the same. It’s a brainstorming session. It’s...Read More
