As we exited 2024 and entered 2025, previously established remote and hybrid work models and increasingly common return-to-office strategies all remained in a remarkable state of fluctuation. There are no strong indicators of this changing anytime soon. Each of these employee deployment strategies has its pros and cons. We’ve seen many well-known organizations publicly announce...Read More
Welcome to the forefront of digital innovation, where customer experience (CX) is not just a component of your business strategy but the very heartbeat of success in 2025. As the world becomes increasingly interconnected, businesses must evolve to meet the demands of a digital-first audience. It’s no longer just about having an online presence—it’s about...Read More
In the previous blog we introduced the RTP format. In this blog, we will cover how RTP packets are sent across networks in the real world, and some of the challenges that can follow. RTP Transmission While most internet traffic is TCP-based, real-time media is generally sent over UDP instead. There are some key differences...Read More
This week, our team heads to Las Vegas for the 2025 HIMSS Global Health Conference & Exhibition—a hub for healthcare innovators exploring the latest digital health advancements. At the heart of this innovation is the power of technology to improve patient care, streamline operations, and enhance collaboration across the healthcare ecosystem. That’s why we’re proud...Read More
At Healthcare Information and Management Systems Society (HIMSS) 2025, we’re excited to announce the upcoming beta of Webex Contact Center’s integration with Epic’s industry-leading electronic health record (EHR) software. Developed through the Epic Toolbox program, this new cutting-edge integration equips contact center agents and care providers with Webex’s multi-channel communication platform within Epic Systems (Cheers/Hyperdrive)....Read More
The world of workplace collaboration is evolving rapidly, and today employees work and collaborate across global locations and various devices. Whether connecting in a hybrid environment, remotely or in person, keeping your audience and employees engaged is key to delivering a great experience. According to Metrigy, 75% of organizations use an employee experience platform to...Read More
Call centers have been around since the 1960s and have continued to operate in much the same way. It wasn’t until the introduction of instant messaging and other faster, more convenient means of communication that the call center formula began to move forward. These days, businesses use both call centers and contact centers—but what are...Read More
In today’s fast-paced world, customer expectations are higher than ever. To meet these demands, contact centers and call centers are turning to innovative solutions like CRM systems. These advanced platforms empower agents to deliver personalized, efficient support, ensuring customer satisfaction and loyalty. Without the ability to provide quick and contextual service, call centers risk losing...Read More
Cisco is excited to announce the availability of Internet Telephony Numbers for Webex Calling in India. This feature revolutionizes how businesses in India can implement cloud-based calling solutions by simplifying regulatory compliance, reducing costs, and enhancing flexibility for hybrid work. Here’s what this means for organizations in the region. Restrictions of Fixed Line numbers Webex...Read More
As customer expectations continue to rise, and as operational demands on contact centers also continue to increase, many business leaders are looking for ways and solutions to optimize their service efforts. As business leaders consider cloud contact center solutions, there are various features and capabilities that ought to be considered in order to remain competitive....Read More
