Over the past decade, Webex has been on a journey to improve how people communicate and collaborate. In this time, regardless of modality – messaging, voice, or video, synchronous or asynchronous – one constant has emerged: Experience Matters. Radically simple to articulate yet exceptionally complex to deliver, the very best experience is what we deliver...Read More
Customer experience solutions have skyrocketed to new heights, fueled by cutting-edge technology. The question is, will your organization ride this wave to emerge as an industry leader, or will you be left floundering in the wake of progress? Even with advanced technology, customer satisfaction with the experience is stagnant. New technology has enabled efficiencies but...Read More
Last year, we set a vision: Distance Zero; collaboration that makes it feel like there is no distance between you and your colleagues, regardless of how or where you choose to connect. You can sit anywhere in the world, and still experience the creativity, productivity, and innovation that thrives at the office. Since then, we’ve...Read More
Today at WebexOne, our premier annual event for collaboration and customer experience, we announced Experiences Amplified with the Power of Webex and AI – groundbreaking innovations set to transform customer experience as we know it. The future of customer experience is a frictionless world where needs are anticipated and interactions are highly connected, and seamlessly...Read More
The importance of public safety has been steadily growing. With the rise of workers returning to the office and children going back to school, it’s critical that everyone feels safe in their environments. Schools and businesses are now turning to technology as one means to help in improving and implementing facility security and safety protocols....Read More
As we gear up for the much-anticipated WebexOne 2024 event in Ft. Lauderdale, Florida, we want to extend our heartfelt support to the people of Florida as they recover from recent hurricanes. Ensuring the safety and well-being of our attendees and the community is our priority, and we are thrilled to confirm that WebexOne will...Read More
We are incredibly proud to announce that Gartner has recognized Cisco as a Leader in the 2024 Gartner Magic Quadrant for our Unified Communications as a Service (UCaaS) offerings for the 6th consecutive year! We believe our positioning is a result of our unwavering vision and proven ability to execute. We are truly honored by...Read More
If your organization is navigating the complexities of delivering exceptional customer experience while keeping contact center costs in check, you already know how critical it is to stay ahead of the curve. In an increasingly competitive market, 95% of customers are willing to switch brands after just one poor customer service experience, and 91% of...Read More
You’ve likely seen countless articles about moving contact centers to the cloud. And you might be wondering, “Will this one offer anything new?” Stick around, and I’ll show you why it’s worth your time. The cloud era is evolving with the rise of artificial intelligence (AI), which thrives on data and excels in cloud environments....Read More
As the future of work continues to evolve, WebexOne 2024 provides essential insights and solutions to help businesses navigate the shifting landscape of hybrid work and employee collaboration. With employees splitting their time between the office, home, and remote locations, organizations must ensure seamless collaboration, reimagine workplace experiences, and enhance the overall employee experience. In...Read More
