Springfield Clinic, a multi-specialty medical group serving central Illinois, has been a cornerstone of healthcare in the region since 1939. With 650 providers across 90 locations, the organization is dedicated to delivering exceptional patient care at every opportunity. But as the clinic expanded, so too did the complexity of its operations. Facing increased demands and...Read More
In today’s modern workplace, employees work and collaborate with colleagues from any location using various devices. They often join virtual video meetings with team members situated remotely across different time zones. When collaborating virtually, lighting plays a crucial role in video communication, and poor lighting can affect perception and message conveyance. However, often not everyone...Read More
We are thrilled to announce that Webex by Cisco has been recognized in G2’s 2025 Best Software Awards, securing high rankings in five categories. G2, the world’s largest and most trusted software marketplace, influences over 100 million buyers annually. Their Best Software Awards highlight leading software companies and products based on authentic reviews from real...Read More
Artificial intelligence (AI) is no longer just a buzzword—it’s a game-changer in customer service. Businesses are leveraging AI to transform contact centers from reactive support hubs into proactive, predictive engines that enhance customer experiences and streamline operations. With AI, companies don’t just respond to customer needs—they anticipate them. In this article, we explore 10 ways...Read More
Cisco Live 2025 in Amsterdam was a powerhouse of innovation, collaboration, and groundbreaking insights, with Webex Partners taking center stage. The event was packed with inspiring keynotes, dynamic demos, and forward-thinking discussions, setting the tone for the future of collaboration and AI-powered solutions. Embracing Change Oliver Tuszik, President, EMEA, opened the event by reflecting on...Read More
Partners, even though it’s been cold outside in Amsterdam, the energy and excitement is heating up here at Cisco Live. As you know, the Cisco Collaboration theme this year focuses around creating future-proofed workplaces, with a focus on enhancing both employee and customer experiences. I am excited to share a summary of the launch announcements from...Read More
As a trusted partner in the life sciences industry, Mercalis specializes in navigating the complexities of healthcare commercialization. With over 500 life sciences customers and 36 million patients supported, the company’s mission is to accelerate value while enhancing patient lives. By offering end-to-end services—from patient affordability programs to healthcare provider engagement—Mercalis is a critical bridge...Read More
AI is at an inflection point. Organizations are no longer just experimenting with AI; they are actively deploying it to drive real business outcomes. While some organizations are seeing tangible benefits, others are still facing challenges in navigating the complexities of AI implementation and adoption. The difference? Leaders in CX are approaching AI technology with...Read More
AI is Transforming Employee Experience—And We are Just Getting Started The workplace is undergoing a significant transformation unlike anything we have seen before. AI is ushering in a new era of productivity, where technology does not just support work—it actively enhances it. From intelligent automation to AI-driven insights, businesses are experiencing new levels of efficiency,...Read More
At Cisco Live Amsterdam, we’re excited to bring new innovations to the Webex Customer Experience portfolio, along with the general availability of the Cisco AI Assistant for Webex Contact Center. Today, it’s paramount to create exceptional experiences that make your customers feel valued in every interaction, every time. We have all had poor experiences that...Read More
