Last week, PCMag published their latest reviews on best Video Conferencing Software 2025 and we’re excited to share that Webex was rated Outstanding, as a State of the Art Video Conferencing Platform and received the PCMag’s Editor’s Choice Award. Webex was selected as a top-quality collaboration platform for its intuitive interface, powerful AI innovations such...Read More
Few other business-oriented, customer-facing jobs are as high-volume and, at times, high-stress as contact centers. Customers from all over call or message for help; some are angry, and all want answers quickly. Today, providing fast, accurate, and friendly customer support is essential for success, but it can also put a lot of pressure on your...Read More
In today’s fast-evolving digital landscape, artificial intelligence (AI) is no longer just a buzzword—it’s a critical driver of transformation across industries. Whether improving hybrid work environments or elevating customer experiences, AI holds the promise of making our interactions smarter, faster, and more human-centric. Imagine a world where every meeting feels personalized, where your tools anticipate...Read More
Ahead of NRF 2025, explore how CPaaS can help retailers build more thoughtful customer experiences. How are you kicking off 2025? We’re heading to Retail’s Big Show from January 11-14, ready to gather alongside nearly 40,000 retail professionals in New York City to talk about the industry’s challenges and innovations. The NRF event is always...Read More
Safeguarding AI Language models have rapidly become integral to many enterprise applications, powering everything from Contact Center virtual agents and Webex post-meeting summarization to content generation tools. The ability to understand and respond with natural language has revolutionized how businesses operate and has allowed for more intelligent automation. However, most language models still introduce significant...Read More
Generative AI has redefined how we work, conduct business, and engage with the world. At Cisco, we have infused AI into the entire Webex ecosystem with one common AI Assistant that works in real time to power your workday. Today, it’s easier than ever to summon Cisco AI Assistant for Webex to transcribe and summarize...Read More
As we wrap up another year, on behalf of the Cisco Webex Customer Experience team, I want to extend my heartfelt thanks to our customers and partners for playing such a vital role in our success and growth. Your support and positive feedback has been instrumental in shaping our journey. 2024 has been an exciting...Read More
2024 has been a pivotal year for Webex, as we continued our commitment to connect people together, from everywhere, on any device by delivering smarter, more powerful experiences. This year, we achieved groundbreaking advancements and innovations that are driven by the needs of our customers and partners globally in every industry. Our customers continue to...Read More
It’s difficult to measure the true value of customer experience (CX), but many have tried. According to research by McKinsey, growth strategies that increase customer satisfaction by at least 20% also lead to a 15-25% increase in cross-sell rates, a 5-10% boost to a company’s share of wallet (SOW), and a 20-30% increase in customer...Read More
Every year, the International Day of Persons with Disabilities is celebrated on December 3rd and this year’s unique theme is “Amplifying the leadership of persons with disabilities for an inclusive and sustainable future.” This theme recognizes the important role that people with disabilities play in creating a more inclusive and sustainable world for all. At...Read More
