The contact center as a service (CCaaS) industry is going through a profound change. Brands are now racing to keep pace with their customers’ demands for quick resolution to issues and easier ways to engage. Automation and AI are supposed to help, but in this new world of AI, it’s important not to lose sight...Read More
Table of Contents: AI Assistant that works for today’s hybrid teams Transform agent and customer experience with AI Assistant Unlocking enhanced hybrid work and customer experience with Cisco AI Assistant Enterprise Connect takes place this week in Orlando, Florida! We’re looking forward to connecting with Cisco customers and partners and sharing how Webex by Cisco...Read More
Table of Contents: Customer Experiences Employee Experiences IT Experiences Fostering Human Connections in an AI-driven World We are in the middle of a major technological transformation that promises to change how we work and collaborate. We’re already seeing the benefits that AI can bring, but in an AI-first world, human interactions – experiences – matter...Read More
Table of Contents: Distance Zero: Transforming the Conference Room Integrated, AI-Powered Devices Introducing Board Pro G2 The challenge of open desk spaces in a hybrid office Cisco’s innovative solution: Cisco Desk Phone 9800 Series Scalability, Management and Interoperability Work is not where you go, it’s what you do. In today’s hybrid work revolution, ‘where we...Read More
Our Cooperation Targets Increasing SEC Compliance Violations and the Rise of AI-Powered Threats and Deepfake Technologies Table of Contents: Challenges of a Banking IT Leader The Critical Role of User Experience The Opportunity for Banking IT Leaders World Wide Technology and Cisco Collaborate to Serve Global Financial Firms Partnering with Banking IT Leaders Banking IT...Read More
Webex will be live and in-person at Enterprise Connect 2024 from March 25-28. If 2023 was the year of AI excitement, 2024 is the year of AI delivery, where we turn possibilities into real business value. This year we’re excited to showcase how AI is at the heart of reimagining hybrid work and customer experience,...Read More
With tremendous excitement, we are proud to share that Webex Events will power the 2024 De Niro Con from June 14 to 16. This year, De Niro Con will coincide with the 2024 Festival, paying tribute to legendary actor and Tribeca co-founder Robert De Niro’s remarkable career. Tribeca will pack set re-creations, exclusive costume exhibits,...Read More
Take a quick tour of the AI technologies behind CX interactions—and learn what they could mean for you. Conversations about AI are pervasive in modern society and we’re in no doubt that it’s set to fundamentally change the way the world works on several levels. We’ve already covered some of these advances and what they...Read More
In our latest blog on real-time conferencing, we’ll share some insights on video. Central Processing Unit (CPU) costs can be a serious constraint, particularly for real-time compression of video using more modern codecs. Compression of high-resolution, high-framerate video in software on the CPU can be challenging even for reasonably powerful computers and is generally not...Read More
With great excitement, we announce WebexOne 2024, our fifth-annual customer conference and second hybrid event! This year will be full of more groundbreaking, record-making moments that will once again ignite the spark of innovation for our customers. When: October 21 to 24 Where: The Diplomat Beach Resort, Miami Area WebexOne is curated for YOU—the movers,...Read More
