While human interaction is still an important part of any contact center operation, machine learning tech—like generative AI, conversational AI, virtual agents, intelligent chatbots, and other tools—has become increasingly popular and capable. Here, we discuss virtual agents in a contact center setting, including what they are, what they can do, and how you can streamline...Read More
We are delighted to share that G2.com selected Webex Events & Webinars as the number one best webinar software for 2025, ahead of Livestorm, Zoom Events and Webinars, Zoho Meeting, and other vendors. G2 is a leading platform for business software reviews. G2.com selected Webex Events and Webinars as their number one webinar software for...Read More
Whiteboarding is key to the creative process. The whiteboard in question can be literal, the kind you use dry-erase markers on, a blackboard, a sheet of paper, or a digital, online whiteboard. Whatever blank canvas you use to write and draw your ideas, the idea behind whiteboarding is the same. It’s a brainstorming session. It’s...Read More
I’m excited to announce that we’ve expanded the presence of Webex Calling and Webex Contact Center in the Sub-Saharan Africa region with the launch of a new media point of presence (PoP) in Cape Town, South Africa. Delivered in partnership with Amazon Web Services, this launch underscores Cisco’s ongoing commitment to Sub-Saharan Africa – one of...Read More
Get ahead of these critical trends—and deliver exceptional CX in the coming year. As customer experience leaders make plans for 2025, it’s important to anticipate what’s around the corner and assess how future developments might impact customer experience (CX) strategy and execution. For many organizations, delivering outstanding CX remains a difficult challenge; a recent global...Read More
Last week, PCMag published their latest reviews on best Video Conferencing Software 2025 and we’re excited to share that Webex was rated Outstanding, as a State of the Art Video Conferencing Platform and received the PCMag’s Editor’s Choice Award. Webex was selected as a top-quality collaboration platform for its intuitive interface, powerful AI innovations such...Read More
Few other business-oriented, customer-facing jobs are as high-volume and, at times, high-stress as contact centers. Customers from all over call or message for help; some are angry, and all want answers quickly. Today, providing fast, accurate, and friendly customer support is essential for success, but it can also put a lot of pressure on your...Read More
In today’s fast-evolving digital landscape, artificial intelligence (AI) is no longer just a buzzword—it’s a critical driver of transformation across industries. Whether improving hybrid work environments or elevating customer experiences, AI holds the promise of making our interactions smarter, faster, and more human-centric. Imagine a world where every meeting feels personalized, where your tools anticipate...Read More
Ahead of NRF 2025, explore how CPaaS can help retailers build more thoughtful customer experiences. How are you kicking off 2025? We’re heading to Retail’s Big Show from January 11-14, ready to gather alongside nearly 40,000 retail professionals in New York City to talk about the industry’s challenges and innovations. The NRF event is always...Read More
Safeguarding AI Language models have rapidly become integral to many enterprise applications, powering everything from Contact Center virtual agents and Webex post-meeting summarization to content generation tools. The ability to understand and respond with natural language has revolutionized how businesses operate and has allowed for more intelligent automation. However, most language models still introduce significant...Read More
