The world of workplace collaboration is evolving rapidly, and today employees work and collaborate across global locations and various devices. Whether connecting in a hybrid environment, remotely or in person, keeping your audience and employees engaged is key to delivering a great experience. According to Metrigy, 75% of organizations use an employee experience platform to...Read More
Call centers have been around since the 1960s and have continued to operate in much the same way. It wasn’t until the introduction of instant messaging and other faster, more convenient means of communication that the call center formula began to move forward. These days, businesses use both call centers and contact centers—but what are...Read More
Cisco Meraki is excited to announce that we have achieved FedRAMP® Moderate and StateRAMP® Moderate Authorization. Built on our reliable and scalable Cisco Meraki cloud networking platform, trusted by 75% of the Fortune 500, our Cisco Meraki for Government solution addresses the unique security and cloud-first needs of government agencies. Sponsored by the Cybersecurity and...Read More
In today’s fast-paced world, customer expectations are higher than ever. To meet these demands, contact centers and call centers are turning to innovative solutions like CRM systems. These advanced platforms empower agents to deliver personalized, efficient support, ensuring customer satisfaction and loyalty. Without the ability to provide quick and contextual service, call centers risk losing...Read More
Cisco is excited to announce the availability of Internet Telephony Numbers for Webex Calling in India. This feature revolutionizes how businesses in India can implement cloud-based calling solutions by simplifying regulatory compliance, reducing costs, and enhancing flexibility for hybrid work. Here’s what this means for organizations in the region. Restrictions of Fixed Line numbers Webex...Read More
As customer expectations continue to rise, and as operational demands on contact centers also continue to increase, many business leaders are looking for ways and solutions to optimize their service efforts. As business leaders consider cloud contact center solutions, there are various features and capabilities that ought to be considered in order to remain competitive....Read More
Springfield Clinic, a multi-specialty medical group serving central Illinois, has been a cornerstone of healthcare in the region since 1939. With 650 providers across 90 locations, the organization is dedicated to delivering exceptional patient care at every opportunity. But as the clinic expanded, so too did the complexity of its operations. Facing increased demands and...Read More
In today’s modern workplace, employees work and collaborate with colleagues from any location using various devices. They often join virtual video meetings with team members situated remotely across different time zones. When collaborating virtually, lighting plays a crucial role in video communication, and poor lighting can affect perception and message conveyance. However, often not everyone...Read More
We are thrilled to announce that Webex by Cisco has been recognized in G2’s 2025 Best Software Awards, securing high rankings in five categories. G2, the world’s largest and most trusted software marketplace, influences over 100 million buyers annually. Their Best Software Awards highlight leading software companies and products based on authentic reviews from real...Read More
Artificial intelligence (AI) is no longer just a buzzword—it’s a game-changer in customer service. Businesses are leveraging AI to transform contact centers from reactive support hubs into proactive, predictive engines that enhance customer experiences and streamline operations. With AI, companies don’t just respond to customer needs—they anticipate them. In this article, we explore 10 ways...Read More
