Cisco Live 2025 in Amsterdam was a powerhouse of innovation, collaboration, and groundbreaking insights, with Webex Partners taking center stage. The event was packed with inspiring keynotes, dynamic demos, and forward-thinking discussions, setting the tone for the future of collaboration and AI-powered solutions. Embracing Change Oliver Tuszik, President, EMEA, opened the event by reflecting on...Read More
Partners, even though it’s been cold outside in Amsterdam, the energy and excitement is heating up here at Cisco Live. As you know, the Cisco Collaboration theme this year focuses around creating future-proofed workplaces, with a focus on enhancing both employee and customer experiences. I am excited to share a summary of the launch announcements from...Read More
As a trusted partner in the life sciences industry, Mercalis specializes in navigating the complexities of healthcare commercialization. With over 500 life sciences customers and 36 million patients supported, the company’s mission is to accelerate value while enhancing patient lives. By offering end-to-end services—from patient affordability programs to healthcare provider engagement—Mercalis is a critical bridge...Read More
AI is at an inflection point. Organizations are no longer just experimenting with AI; they are actively deploying it to drive real business outcomes. While some organizations are seeing tangible benefits, others are still facing challenges in navigating the complexities of AI implementation and adoption. The difference? Leaders in CX are approaching AI technology with...Read More
AI is Transforming Employee Experience—And We are Just Getting Started The workplace is undergoing a significant transformation unlike anything we have seen before. AI is ushering in a new era of productivity, where technology does not just support work—it actively enhances it. From intelligent automation to AI-driven insights, businesses are experiencing new levels of efficiency,...Read More
At Cisco Live Amsterdam, we’re excited to bring new innovations to the Webex Customer Experience portfolio, along with the general availability of the Cisco AI Assistant for Webex Contact Center. Today, it’s paramount to create exceptional experiences that make your customers feel valued in every interaction, every time. We have all had poor experiences that...Read More
Customer experience (CX) is evolving rapidly, and businesses that fail to keep up risk losing customers to more innovative competitors. In a recent study, Metrigy and Webex surveyed hundreds of CX professionals in Europe and found a widening customer satisfaction gap between CX leaders — who embrace AI and digital transformation — and CX laggards,...Read More
Cisco Live 2025 EMEA kicks off this week in the canal-lined streets of Amsterdam, where we’ll come together to expand our horizons, develop a vision, foster community, share experiences, and immerse ourselves in the next wave of Cisco’s transformative technologies. To celebrate this event, we’re spotlighting three EMEA customers who are transforming employee and customer...Read More
AI is no longer a distant future—it’s here, reshaping industries at a pace we never anticipated. Last month, an exclusive group of the world’s most influential leaders in AI, business, and academia gathered at the Cisco AI Summit to explore the opportunities, challenges, and future implications of this transformation. CEOs and executives from Cisco, Goldman...Read More
Artificial intelligence is no longer a futuristic concept—it’s a core part of how businesses operate today. From automating tedious tasks to enhancing decision-making, AI productivity tools have become essential for teams looking to work smarter, not harder. As we move through 2025, the landscape of AI-powered solutions continues to evolve, offering new ways to streamline...Read More
