The traditional ways of working have been disrupted. Today’s business and IT leaders are not only coming to grips with a hybrid work environment, evolving customer expectations, and an utter lack of resources. They’re also trying to keep pace with rapid developments in AI and the largely unrealized benefits it promises.
That’s why WebexOne was designed specifically to bring it all together in a program that delivers real-world AI use cases, leading-edge strategies, and actionable guidance for improving both employee and customer experiences. It’s where you’ll rise to meet the urgency of the moment brought on by AI. And where you’ll get trained, inspired, and prepared for what’s next. If this is your year of transformation, WebexOne is a can’t-miss event.
The agenda is live!
The wait is over—the WebexOne 2024 agenda is live, and it’s packed with groundbreaking sessions that will transform the way you think about customer experience, employee engagement, and IT management.
Unlike similar industry events, WebexOne puts AI front and center, delivering distinct programs tailored to your role—whether you’re an IT leader, business leader, CX professional, administrator, or even partner. There’s an agenda designed for you.
From roadmap discussions to hands-on workshops and exclusive networking opportunities, WebexOne 2024 promises to be an unforgettable experience that will equip you with the tools and insights needed to drive your business forward.
Here’s why you should mark your calendar and secure your spot today.
You’ll discover how to transform your customer experience (CX).
In today’s competitive market, understanding your customers is more critical than ever. WebexOne will show how AI can help you anticipate customer needs, leading to improved satisfaction and loyalty. Participate in breakout sessions, industry roundtables, and customer panels to gain deeper insights and share experiences with peers.
Agenda highlights
You’ll leave with a deeper understanding of customer behavior and how to leverage AI to boost customer engagement through sessions including:
- Charting the future of AI-powered customer experience.
- Customer panel: Navigating the AI horizon.
- How to use proactive, real-time communications to transform customer experiences.
Additionally, you’ll find out how to equip your agents with AI-powered tools to enhance their performance in sessions such as:
- How Webex Contact Center is redefining the agent and supervisor experience.
- UCaaS + CCaaS: Elevate CX beyond the contact center.
You’ll also gain insights into using comprehensive data to create personalized experiences that fuel business growth, as well as explore strategies to modernize your operations by transitioning to an innovative cloud contact center. Sessions include:
- Data, data, everywhere! Harnessing data and AI for strategic CX transformation.
- How Webex customers future-proof their CX investment.
Explore the full agenda to discover more customer experience (CX) sessions.
Training sessions
Plus, technical training program participants will have access to hands-on labs and classroom training to learn how to get the most out of Webex Contact Center and Webex Connect (CPaaS) for enhanced customer experiences. With a Conference Pass + Training ticket, you’ll get to enjoy courses like:
- Webex customer experience: From on-premises to the cloud.
- Connect with customers how and when they want through the orchestration of digital communications.
- Webex Contact Center: Enable your contact center with intelligent data and insights.
- Integrating Cisco customer journey data service with Webex Contact Center.
Explore the agenda and secure your Conference Pass + Training today.
You’ll uncover how to enhance your employee experience.
Job satisfaction often leads to increased motivation, creativity, and efficiency. WebexOne will showcase the latest advancements in AI technology and demonstrate how these innovations can enhance collaboration, streamline workflows, and foster a positive workplace culture.
Agenda highlights
The event will feature breakout sessions and customer stories that showcase real-world applications and success stories. You’ll walk away with valuable insights into transforming collaboration experiences for your employees through sessions like:
- How Webex Suite delivers exceptional AI-powered employee experiences.
- How Cigna delivers rich collaboration experiences with Webex AI.
- Deliver mission-critical cloud calling with the AI-powered Webex platform.
If you’re focused on modernizing and redefining the workplace experience, we’ve got you covered. You’ll get strategies and actionable guidance with sessions including:
- With AI-enabled workspaces, distance isn’t a barrier. It’s your superpower.
- See how organizations are rethinking the hybrid office desk experience.
- IT, HR, and Facilities: A winning combination for a successful workplace transformation.
You’ll also find inspiration for improving engagement and collaboration among your team in sessions such as:
- Entering a new era of immersive collaboration with Webex and Apple.
- How to improve employee engagement by fostering trust and inclusion with polling and Q&A in Webex.
Explore the full agenda to discover more employee experience sessions.
Training sessions
The training program dives deep into Webex products, including Webex Suite, Webex Calling, Devices, and more. Whether you’re focused on improving the employee experience, migrating to the cloud, optimizing your configurations, or tapping into AI, these instructor-led classes will give you what you need.
- Cisco devices: Incorporate AI into every meeting.
- Webex Calling: Transitioning from on-premises to cloud.
- The rise of GenAI—and what’s next.
- Webex video interoperability with Microsoft Teams.
- Webex can do that? A deep dive into the Webex platform.
Explore the agenda and secure your Conference Pass + Training today.
You’ll learn how to optimize your IT experience.
Simplify your IT operations, enhance security, and improve system performance with the power of AI. WebexOne will show you how. Participate in breakout sessions and hear from customers about their success stories and real-world applications.
Agenda highlights
You’ll walk away with valuable insights into delivering exceptional AI-powered IT experiences through sessions like:
- The Webex platform strategy and roadmap of AI-powered innovations.
- How to unlock the power of Cisco with networking, security, and collaboration solutions. Why governments trust Webex for secure and compliant collaboration and communications.
- Simplify video collaboration deployment with top tips from Cisco experts.
Explore the full agenda to discover more IT experience sessions.
Training program highlights
The training program uses a mix of hands-on labs and classroom teaching to help you learn how to make the most of the platform for better IT operations and system performance. Join sessions like:
- Cisco devices: xAPI, room customization, and deployment.
- Control Hub: Building a foundation for success.
- A day in the life of a Webex Calling admin: Strategies, optimization, and best practices.
- Unlock the power of Webex Calling analytics in Control Hub.
Explore the agenda and secure your Conference Pass + Training today.
Partners will unlock exclusive insights.
Webex Partners will benefit from a comprehensive program designed specifically for them. This includes in-depth Sales Enablement sessions to boost your sales strategies, specialized Design and Deploy Engineering training to enhance technical skills, plus, an insightful executive panel discussion to gain industry perspectives.
Agenda highlights
The event will feature breakout sessions and customer stories that showcase real-world applications and success stories. You’ll walk away with valuable insights into delivering exceptional AI-powered partner experiences through sessions like:
- Becoming the AI champion for your customers.
- Maximizing your margin and profitability.
- Monetizing your collaboration base.
Explore the full agenda to discover more partner-focused sessions.
Technical training sessions
Partners, you will also have training courses designed specifically for you! Enhance your technical expertise and sales strategies through specialized training sessions. Participate in hands-on labs and instructional classes, including:
- Art of the possible sandbox edition: demo and trial best practices.
- Grow your Webex Calling business with Customer Experience Essentials.
Explore the agenda and secure your Conference Pass + Training today.
Did We Mention the Views?
Experience the event at the award-winning Diplomat Beach Resort in Hollywood, FL. This resort offers breathtaking ocean views and a serene environment that makes learning and networking that much more fun!
Take advantage of the numerous networking opportunities throughout the event against an unforgettable backdrop. Or relax and recharge in between sessions by strolling along the beach or enjoying the lush gardens. The resort’s location, facilities, and tranquil atmosphere provide the ideal place for both professional development and leisure, ensuring an unforgettable experience.
Learn more about our stunning venue, see travel details, and start planning your trip.
WebexOne 2024: More than just an event.
WebexOne is more than just an event; it’s an opportunity to transform the way your company communicates, collaborates, and delivers amazing experiences.
With a comprehensive agenda designed to address the needs of CX, EX, and IT professionals, this is a must-attend event for anyone looking to stay ahead in the digital age.
Don’t miss out—register now and join us for an unforgettable experience.
The post Transform your business in 2024: It all starts at WebexOne. first appeared on Webex Blog.